- These Terms and Conditions govern the use of carpet cleaning services provided by Carpet Solutions LLC (“PROVIDER”).
- By using the Services, you (“CUSTOMER”) agree to be bound by this Agreement.
- PROVIDER will use reasonable care and skill to perform the Services.
- PROVIDER will endeavour to clean the carpets to a professional standard.
- PROVIDER will not be liable for any pre-existing conditions or damage to carpets.
- PROVIDER reserves the right to refuse any job at any time.
- PROVIDER reserves the right to reschedule or cancel a job due to unforeseen circumstances, including but not limited to adverse weather conditions, logistics limitations or technical issues.
- CUSTOMER agrees to provide clear and unobstructed access to the carpets to be cleaned.
- CUSTOMER agrees to remove all breakables and valuables or computers and IT equipment from the areas to be cleaned or where the carpets shall be removed from.
- CUSTOMER agrees to inform Provider of any special requirements, including but not limited to allergies, pets, or delicate materials.
- CUSTOMER agrees to provide access to an electricity supply and a water source if on-site carpet cleaning is needed or requested by the customer or advised by the provider.
- CUSTOMER agrees to pay the quoted price for the Services.
- Full Payment is due on completion of the Services unless otherwise agreed in writing.
- PROVIDER reserves the right to charge interest on late payments.
- PROVIDER reserves the right to recover any costs incurred in recovering late payments.
- PROVIDER reserves the right to charge a cancellation fee if the Services are cancelled within 24 hours of the scheduled appointment time.
- PROVIDER reserves the right to charge a call-out fee if the Services are cancelled after Provider has arrived at the premises.
- PROVIDER will not be liable for any loss or damage arising from the provision of the Services.
- PROVIDER will not be liable for any loss or damage to carpets or property caused by third parties.
- CUSTOMER is responsible for ensuring that all carpets and property are insured.
- CUSTOMER is responsible for ensuring that all carpets and property are in a suitable and safe condition for cleaning.
- CUSTOMER is responsible for ensuring that all furniture is moved and replaced in a safe and timely manner.
- CUSTOMER agrees to indemnify PROVIDER against any claims arising from the provision of the Services.
- CUSTOMER should inform the provider of any pre-existing stains, discolouration or damage and will ensure that they do not accidentally exacerbate the problem during the cleaning process.
- CUSTOMER agrees that some carpet discolourations or colour fading may occur during the cleaning process and that this may as well be a cause of undisclosed manufacturer or producer’s information.
- CUSTOMER agrees that provided information is crucial because it allows the provider to tailor their services to the specific needs.
- To be eligible for compensation, the CUSTOMER must have received unsatisfactory carpet cleaning services from the company and reported the issue within 48 hours of service completion.
- The PROVIDER reserves the right to investigate the claim and may request additional information to determine the validity of the claim.
- Compensation will only be provided in the form of a refund for the unsatisfactory cleaning services, and will not exceed the total amount paid for the service. The company is not liable for any damages or losses incurred as a result of the unsatisfactory service. The decision of the company with regard to the eligibility of compensation is final and binding.
- PROVIDER reserves the right to amend this Agreement at any time without notice.
- This Agreement constitutes the entire agreement between the parties and supersedes all prior agreements and understandings, whether written or oral, relating to the Services.
Terms & ConditionsKuldeep Singh2023-05-11T10:13:28+04:00